From Black Friday to Cyber Monday to Christmas Holidays, this season signals a momentous time when consumers across the globe are ready and willing to spend, spend, spend!

For those who work in the field of customer service – especially in call centers and similar settings – the winter holidays and the days that directly follow them are some of the busiest and most challenging. Keeping customers happy is an all-year, round-the-clock job, and your call center can't afford to take days off from providing excellent customer service just because your numbers have gone up.

In this 45minutes with Onepilot & Gorgias experts, get practical guidance to optimise your customer support during seasonal peaks - with a live walkthrough Dr Brandt use case.

🗓 What you will learn from our session?

👉 How to syndicate all of your channels in one place
👉 How to sync your ticketing with your CMS to enhance your agents efficiency
👉 How to train your agents and build an outstanding knowledge base
👉 What KPIs to monitor

REGISTER NOW!